FAQ

How Do I Know That My Order Is Confirmed?

Once you complete your payment at checkout, you will receive an email regarding your order confirmation.

Can I Change My Order Date/Time?

Please contact us at catering@tunglok.com and our representative will be happy to assist you.

Can I Do Self-Pickup For My Orders?

Yes. You can pick up your orders at 26 Tai Seng Street #02-01 Singapore 534057.

I Have A Promo Code, How Do I Use It?

You can enter your promo code during checkout.

Can I Make Special Requests For My Order?

Yes. Please fill in your requests in the notes section upon completing your order at checkout.

What If I Receive The Wrong Or An incomplete Order?

Please contact us at catering@tunglok.com and we will help you sort out your orders.

What If I Need To Cancel My Order?

Please contact us at catering@tunglok.com for cancel requests and our representative will be happy to assist you.

Can I Arrange For An Earlier Delivery?

All of our orders should be placed 3 days in advance. For last-minute orders please consult with us at catering@tunglok.com

How Much Is Your Delivery Charge?

We charge $30 for Bento and Party Set delivery, $60 for Buffet orders and no charge for self-pickup. Additional charges will be applicable for venues without lift access or are not accessible by trolley.

How Many Days In Advance Do I Need To Place An Order?

BellyGood orders should be placed 3 days in advance.

Are Your Meals Halal-Certified?

Yes. For more information regarding our halal certification, please refer to the MUIS website.

Can I Make Last-Minute Changes To My Order?

Please contact us at catering@tunglok.com and our representative will be happy to assist you.

How May I Place An Order For Event Catering?

For orders, please register for a BellyGood account on our website. Once registered, you will be able to make your orders easily.